When Way Basics started over 3 years ago, we set out to assure customer service was our top priority. Sounds cliche doesn't it? What does customer service mean? We looked up 'customer service' at dictionary.com and found this:
"assistance and other resources that a company provides
to the people who buy or use its products or services"
Seems so mechanical and impersonal. We've all interacted with customer service in our lives either through a brick and mortar or online retailer. More often than not, the experience with customer service is remarkable in the negative sense. Sometimes it even ruins our day doesn't it? We've all been there.
We believe in doing the right thing and from the start we set in stone that customer care would be part of our core values. Rather than just servicing our customer, we care about you. We make sure your email, phone call, feedback, product issues, you name it, we attentively service you in the way each person deserves.
With new technologies evolving the way we interact, the team at Way Basics is wondering how our customers prefer to be cared for. Would you like a phone number to call and speak to someone? How about using Twitter and Tweeting a comment or posting your love, question, or issue on our Facebook Wall? Does it matter which communication medium is used as long as you are attended to in a caring way? How important is response time?
Our team is always looking for ways to make our lives simpler, products better, and customer care more loving. We would love to hear from you. Use any one of our ways to connect and share with us:
Phone: 949 229 3304
Email: talktous [at] waybasics.com
Blog: click on "Leave a Comment" below this post
Any other communication channel we're not using?