Shipping & Return Policies
Way Basics will ship your order directly to your door via FedEx Ground unless you choose Next Day Air, 2nd Day Air, 3 Day Select. All shipping charges are based upon the weight of your order. Items weighing in excess of 70 lbs. or with an overall package size 108 (length/girth) will be sent motor freight at an additional charge. Shipping charges are not refundable.
Although our website accepts orders 24 hours per day, 7 days per week, we can only process orders during our hours of operation. So, if you need an item overnighted be sure to order before 11am (PST). (Also note that if you are placing an overnight shipping order after 11am, PST, Friday your order will not be processed until 8 A.M. Monday).
Usual delivery time is 3-7 working days for products that will be shipping from our warehouse. You will be promptly informed of delivery dates for products that are back-ordered or factory direct.
Returns & Exchanges
Way Basics strives to provide the best possible service to our customers while keeping our prices competitive. We make every effort to be sure your ordering experience is pleasant and that you are 100% satisfied with your purchase.
Shipments are scheduled after acceptance of a valid order. Following delivery of the ordered product, you should examine whether any products are non-compliant, in short supply or damaged. Within three days from the date of delivery, you shall notify us, in writing, of any claimed shortages, or any damaged, non-compliant, or defective products. As soon as commercially practicable following receipt of such written notice of deficiency, we will investigate the claim and inform you of our findings, and, at our sole discretion, either replace or repair the products. Any products that are not subject to a written notice of deficiency or not otherwise rejected in writing shall be deemed accepted.
Returns Made Simple
It's easy: If you're not totally satisfied with your purchase, just return it to us in its shipping package with the original receipt within 14 days of delivery. We’ll be happy to replace the merchandise, exchange it for something that works better for you, or refund your money (make sure you include that original receipt for a refund). Please note there is a $5 restocking fee per total order that will be deducted from the refund.
- Way Basics Returns
- PO BOX 9161
Newport Beach, CA 92658
And if you have any other questions, just email us at email@example.com
If you reside in California and are not a reseller or tax free governmental agency we will add applicable sales tax.
We accept Visa, Master Card or American Express for all types of orders (internet, phone, fax, mail). Open account terms may be extended to business or government agencies pending credit application and approval.
If you are purchasing products in large quantities or are in need of a special RFQ, we will be glad to provide you with a special price quote.
Way Basics warrants that the products will, for a period of one year from the date of shipment of such products to you, be free from defects in material and workmanship under normal use and conditions. We agree to repair or replace without charge for labor or materials, all defective products which is returned for inspection to the above center within the applicable warranty period, and with the original receipt, provided that the inspection discloses that the product has (i) not been altered or repaired other than by Way Basics personnel, (ii) not been subject to misuse, improper maintenance, negligence, improper handling, inadequate packaging or accident, or (iii) not been subject to misapplication of the product instructions for assembly, use or care, which is included in the delivered package. Those replaced or repaired parts supplied by Way Basics under warranty are excluded from this warranty, and the product, including any replaced and/or repaired parts, will be covered for the unexpired portion of the original warranty. All defective items or parts that we replace shall become the property of Way Basics.
We disclaim all other representations and warranties, expressed or implied (except those expressly set forth hereunder) as to the product, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. Except as expressly provided herein, in no event shall Way Basics and/or any of its business affiliates, including its officers, directors, agents, suppliers, distributors or any other representatives, be liable for any direct and/or indirect damages, or any other relief arising out of the use or inability to use any delivered products, including, but not limited to, lost profits, lost business, or lost opportunity, or any indirect, consequential, incidental, exemplary or special damages, even if we have been informed of such possibility, and you expressly agree that our liability, and your exclusive remedy are expressly limited to the repair or replacement of materials pursuant to the warranty set forth herein and such liability shall in no event exceed the purchase price for such product. In no event shall you be entitled to deduct all or any part of the damages resulting from any breach of the terms herein, including the cost of repair or replacement, from the purchase price. The stated warranty is a “repair or replace” warranty and does not cover the costs incurred for assembly, disassembly, or reassembly of the product and/or any damage to your home, office or other location where the products were placed, used or installed.