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Frequently Asked Questions
Welcome to Way BasicsHow do I assemble my Way Basics furniture?
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1 Shelf Products | Cube and Cube Plus |
2 Shelf Products | Cube Plus2 and Rectangle Plus2 |
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3 Shelf Products | Cube Plus3 and Rectangle Plus3 |
Tribeca Modular Shelving |
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Way Basics Possibilities with Dividers |
See the super strong zBoards in action |
What do I do with the backer board that came with my furniture?
When you’re done assembling your Way Basics furniture piece, place the backer board at the rear of your furniture. This sturdy paper board is the essential framing piece
that holds it all together. It’s designed to adhere neatly, stabilize your furniture and create a finished look.
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How can I customize my Way Basics Furniture?
The possibilities are endless! We designed our modular building blocks to inspire creativity and possibility. Here are a few ideas:
- zBoard dividers are available to create organization and playful possibilities.
- Stack different bookshelves in different colors next to each other to create you own design.
- Add stickers!
- Mix and match zBoards of different hues to add a charge of color to any room.
- Build a multi-colored bookshelf or insert multiple zBoard dividers for a great look.
- Rest a horizontal zBoard on top of any two of our lower pre-configured pieces and voila! You’ve got a table or desk.
- Get fancy and spice it up with casters or wheels to make your furniture mobile. (you will need a screwdriver to affix casters)
Visit our Design Gallery page here to see what other Way Basics customers have built.
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zBoards: What is a zBoard?
Glad you asked – we’re proud to say that zBoards are made from 99% post-consumer waste paper. Our Kraft Series
are made from 100% post consumer paper. That means recycled paper that’s already been used, so we’re not chopping down any more trees to
create zBoards. Also, we’re saving the enormous amounts of water that are used to make virgin paper. Our purpose is to eliminate as much
environmental impact as possible by offering an avenue for sustainable living. Many moons from now when your Way Basics furniture has reached the end
of its life, you can simply recycle it in your recycling bin.
zBoards are created through a patented, proprietary process that’s revolutionized paperboard manufacturing. Developing this
process took more than 10 years, and it combines techniques of plywood craftsmanship, paperboard composition, and furniture manufacturing.
It leads to extremely sturdy yet lightweight boards that hold up to plenty of use.
zBoards are made on the beautiful island of Taiwan. Taiwan once a colony of Japan, inherited advanced Japanese paper engineering and
manufacturing processes enabling 74% of total paper production to come from recycled paper. Taiwan is also very eco conscious recycling 60% of
paper used, compared to 50% here in the United States.
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Made from paper...is it strong? How much weight can zBoards hold
It’s very strong indeed! zBoards are constructed through our patented process and are made from multiple, overlapping layers of paperboard and corrugated
paper that combine to withstand tremendous pressure. We like to describe the zBoard as carbon fiber of paper. For instance, our founder weighs 195 pounds and when he stands on our Cube it can
easily bear his weight.
zBoards are just as strong as common particle board constructed furniture. Our furniture is designed for use in common storage, home, and
work purposes. With Way Basics furniture, you can easily add a divider/support zBoard and hold up to 100 pounds per shelf for your really big
and heavy things. We recommend adding divider/support zBoards starting from the lowest shelf to support the heaving books or objects above.
The following are recommended maximum loads per shelf.
Product | Recommended Max Load per Shelf | Max Load per Shelf with
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| Cube | 50 lbs | 100 lbs |
| Cube Plus | 50 lbs | 100 lbs |
| Cube Plus2 | 50 lbs | 100 lbs |
| Cube Plus3 | 50 lbs | 100 lbs |
| Rectangle Plus2 | 40 lbs | 100 lbs |
| Rectangle Plus3 | 40 lbs | 100 lbs |
| Tribeca | 20 lbs | 100 lbs |
Is your packaging recycled too?
Yes, even our packaging is recycled. We use materials made from 90% post-consumer waste. Since packaging is just to safely transport
and protect your furniture, we’d rather keep it basic, recycled, and completely recyclable to ease the load on our environment.
Please reuse or recycle your packaging when you’re done with it, too. Thanks!
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How strong is the double-sided adhesive tape?
Very, very strong. We use only 3M industrial-strength heavy-duty adhesive tape on our products. To take full advantage of all that sticking power and
get optimum adhesion, make sure your bonding adhesive surfaces are clean, dry, and properly joined. It works best if you put together your furniture in a
room that’s between 70° F to 100° F (21° C to 38° C). This super-tape’s bonds get stronger during the first 24 hours, so we
recommend that you let your furniture sit in place for the first day.
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Can I display my Way Basics furniture on the wall?
Yes, of course you are able to display your Way Basics products on the wall with the support of L brackets or other support hardware beneath your furniture.
Make sure to support your Way Basics furniture from the bottom, as these products draw their strength from their vertical construction. The zBoard can be used like
other wood products by drilling on its main surfaces, but drilling on the edges is not recommended. Hey, I just came up with a new design idea!
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Are zBoards water resistant?
Yes, the exterior layers of the board are treated with a water resistant material just like other finished wood veneers. If water gets on the zBoard surface,
it will dry (though of course it’s best if you wipe it up like all spills). You’ll want to keep water away from the furniture’s edges and
corners where it’s a little more vulnerable to moisture. Again, we hate to sound like your mom, but if water spills, just wipe it up!
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How should I care for my Way Basics furniture?
Just wipe it clean with a damp cloth, using plain water or slightly soapy water. Use a coaster under hot mugs or dishes as you would on wood furniture.
Sharp or pointed objects can scratch the paper veneer, so you should take special care with those.
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Can I recycle Way Basics furniture when I’m done with it?
Absolutely. All our products are made from paper, so at the end of its useful life you can just recycle it in your curbside bin. Then your
furniture might even find its way back to Way Basics to begin another life as a new zBoard or two!
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Does Way Basics furniture off-gas?
No, Way Basics furniture does not "off-gas". Off-gasing occurs in the manufacturing process of particle poard and MDF in which various types of formaldehyde are used.
There is no formaldehyde in our products. Have no fear, our products don't pass gas!
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What kind of glue do you use in manufacturing zBoards?
We use a water based glue that is completely environmentally friendly, and recyclable too!
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What are the differences among zBoards, particleboard, plywood, solid wood, or MDF?
zBoards are made almost entirely (99%) from post-consumer recycled paper, and do not consume additional natural resources like trees and the enormous amounts of water needed to make virgin paper. While very strong, paper zBoards are made from the lightest form of wood byproduct.
Particleboard is made from wood particles (like wood chips, sawmill shavings, or sawdust), which is bound together with synthetic resin or other materials, then pressed and extruded. It is fairly heavy.
Plywood is engineered from thin sheets of wood veneer in layers that are glued together. It’s fairly heavy and expensive. It also means that trees must be chopped down to harvest the wood.
Solid wood is made directly from lumber, which means chopping down thousands of trees which adds to the continuing deforestation of large areas of our planet. Solid wood furniture is heavy and generally very expensive.
MDF stands for medium density
fiberboard, a variety of particleboard. It’s made by breaking down softwood into small wood fibers and particles that are then bound
together with wax and resin. The panels are formed by applying high temperature and pressure. This manufacturing process uses lots of energy
resources and puts contaminants into the environment.
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When will I receive my Way Basics order?
Our standard shipping method is with FedEx Ground, the most efficient and economical way.
As an added bonus, we cover 45% to 75% of your total shipping to pass maximum savings to you. Way Cool!
Please allow 1 business day for order processing. Refer to the table map below for the average business days it takes
FedEx Ground to ship to your address. FedEx Ground does not deliver on weekends.
Returns and Warranty?
It's easy: If you're not totally satisfied with your purchase, just return it to us in its shipping package with the original receipt within 14 days of delivery. We’ll be happy to replace the merchandise, exchange it for something that works better for you, or refund your money (make sure you include that original receipt for a refund).
If a product is assembled, it is considered used and therefore unreturnable.
Please ship your returns to: Way Basics Returns 18195 McDurmott Street East, Suite J, Irvine, CA 92614
And if you have any other questions, just call us at 1-949-892-5279 or email us at talktous@waybasics.com
Way Basics warrants that the products will, for a period of one year from the date of shipment of such products to you, be free from defects in material and workmanship under normal use and
conditions. We agree to repair or replace without charge for labor or materials, all defective products which are returned for inspection to the above center within the applicable warranty period,
and with the original receipt, provided that the inspection discloses that the product has (i) not been altered or repaired other than by Way Basics personnel, (ii) not been subject to misuse,
improper maintenance, negligence, improper handling, inadequate packaging or accident, or (iii) not been subject to misapplication of the product instructions for assembly, use or care, which is
included in the delivered package. Those replaced or repaired parts supplied by Way Basics under warranty are excluded from this warranty, and the product, including any replaced and/or
repaired parts, will be covered for the unexpired portion of the original warranty. All defective items or parts that we replace shall become the property of
Way Basics.
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What are your terms and conditions?
STANDARD TERMS AND CONDITIONS
The terms accompanying all orders shall become a binding contract. The terms and conditions stated herein may not be altered or amended in any manner, and upon your submission of this order, you accept and agree to abide by the terms and conditions contained herein.
Delivery; Inspection
Shipments are scheduled after acceptance of a valid order. Following delivery of the ordered product, you should examine whether any products are non-compliant, in short supply or damaged. Within three days from the date of delivery, you shall notify us, in writing, of any claimed shortages, or any damaged, non-compliant, or defective products. As soon as commercially practicable following receipt of such written notice of deficiency, we will investigate the claim and inform you of our findings, and, at our sole discretion, either replace or repair the products. Any products that are not subject to a written notice of deficiency or not otherwise rejected in writing shall be deemed accepted.
Limited Warranty
We disclaim all other representations and warranties, expressed or implied (except those expressly set forth hereunder) as to the product, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. Except as expressly provided herein, in no event shall Way Basics and/or any of its business affiliates, including its officers, directors, agents, suppliers, distributors or any other representatives, be liable for any direct and/or indirect damages, or any other relief arising out of the use or inability to use any delivered products, including, but not limited to, lost profits, lost business, or lost opportunity, or any indirect, consequential, incidental, exemplary or special damages, even if we have been informed of such possibility, and you expressly agree that our liability, and your exclusive remedy are expressly limited to the repair or replacement of materials pursuant to the warranty set forth herein and such liability shall in no event exceed the purchase price for such product. In no event shall you be entitled to deduct all or any part of the damages resulting from any breach of the terms herein, including the cost of repair or replacement, from the purchase price. The stated warranty is a “repair or replace” warranty and does not cover the costs incurred for assembly, disassembly, or reassembly of the product and/or any damage to your home, office or other location where the products were placed, used or installed.
Governing Law
The terms of this transaction shall be governed, construed, and interpreted in accordance with the laws of the State of California. Any and all actions or proceedings relating to this transaction
shall be submitted to binding arbitration in Orange County, California before JAMS/Endispute in accordance with the Commercial Arbitration Rules then promulgated
by JAMS.
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Any questions we didn’t answer or have more questions?
