Congratulations and thank you for believing in Way Basics! You have chosen a product that is designed to last, but if anything should happen, we offer a lifetime warranty (same product replacement or alternative product of equivalent value)

When you purchase a Way Basics product, you are guaranteed to be satisfied and we won’t stop until you are. The Way Basics product line is made to be environmentally friendly and last for a lifetime of use when assembled properly. If you have assembled the unit properly and used it as designed, you shouldn’t have a problem. However, in the unlikely event something does happen, we have you covered. Way Basics is here for you if something isn’t right with your unit.

The Way Basics Lifetime Warranty can be voided in the following situations: using the unit in the wrong orientation or laying it on its side, assembled without all parts, the unit has been customized beyond its original design or use, laying objects beyond the maximum recommended weight, using the product outdoors or in wet spaces such as the bathroom, or using the item in an area that allows the buildup of moisture See warranty term details

To activate your Lifetime Warranty, fill out the questionnaire below and upload pictures of the product in use. If you have questions, you can contact us at any time for issues, questions or assistance. Welcome to the world of Way Basics and endless storage possibilities!